Job Description
Join TechHub Solutions as an Evening Part-Time Customer Experience Specialist and become the heart of our client interactions! We're seeking passionate individuals to deliver exceptional service during our high-traffic evening and weekend hours. Enjoy competitive compensation, flexible scheduling, and a dynamic work environment in the heart of San Jose's tech corridor. Perfect for students, side hustlers, or anyone seeking work-life balance. Apply today and transform your evenings into rewarding experiences!
Responsibilities
- Deliver outstanding customer support via phone, email, and live chat during evening shifts (4 PM - 12 PM)
- Resolve technical inquiries and troubleshoot software/hardware issues for enterprise clients
- Process transactions and maintain accurate client records in CRM systems
- Collaborate with cross-functional teams to escalate complex issues
- Support weekend operations (Saturdays & Sundays) with high-energy client engagement
- Document interactions and contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service or technical support experience
- Proficiency with CRM software and ticketing systems (e.g., Salesforce, Zendesk)
- Strong problem-solving abilities and emotional intelligence
- Available for 20-25 hours weekly including weekends
- Excellent communication skills in English (bilingual Spanish a plus)
- Ability to thrive in fast-paced, high-pressure environments