Job Description
Transform your evenings into extra income with FlexStaff Solutions! Join our dynamic team as a Part-Time Evening Customer Service Specialist in vibrant Boston. We offer flexible evening shifts (5 PM - 10 PM) perfect for students, professionals, or anyone seeking supplemental income. Enjoy competitive pay, consistent scheduling, and a supportive environment where your contributions are valued. No experience required – we provide comprehensive training to set you up for success. Start earning extra cash while building transferable skills in a Fortune 500 partner environment.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat during evening hours
- Resolve inquiries efficiently using CRM systems and knowledge bases
- Process transactions and update customer records accurately
- Collaborate with day-team specialists for seamless service continuity
- Document interactions and identify opportunities for process improvements
- Maintain strict confidentiality of customer data and compliance standards
- Meet/exceed performance metrics for response time and resolution rates
Qualifications
- High school diploma or equivalent (students welcome)
- Strong verbal communication and active listening skills
- Ability to multitask in fast-paced evening environments
- Basic computer proficiency with willingness to learn new tools
- Reliable transportation to downtown Boston location
- Flexible availability Monday-Sunday (evening shifts only)
- Positive attitude and problem-solving mindset
- No prior experience required – training provided