Job Description
Join our prestigious team at Metropolitan Luxury Suites as an Evening Part-Time Concierge and become the gateway to New York City's vibrant energy. We're seeking an exceptional individual to provide world-class service to our discerning guests during evening hours. This immediate opportunity offers a competitive hourly rate and the chance to work in one of Manhattan's most iconic locations.
As the face of our luxury property, you'll curate unforgettable experiences while handling guest requests with precision and warmth. We value professionalism, local expertise, and a passion for hospitality. If you thrive in dynamic environments and possess exceptional interpersonal skills, we encourage you to apply today.
Responsibilities
- Deliver personalized guest services including restaurant reservations, transportation arrangements, and local attraction recommendations
- Manage high-volume phone inquiries with professionalism and efficiency
- Coordinate with housekeeping and security teams to ensure seamless guest experiences
- Handle guest complaints with discretion and escalate complex issues appropriately
- Maintain detailed logs of guest interactions and service requests
- Process payments and manage cash handling procedures accurately
- Uphold brand standards and maintain pristine lobby and common areas
Qualifications
- Previous concierge or luxury hospitality experience strongly preferred
- Exceptional communication and problem-solving abilities
- Deep knowledge of New York City's attractions, dining, and transportation
- Ability to multitask effectively in a fast-paced environment
- Flexibility to work evenings, weekends, and holidays
- Proficiency with property management systems and reservation platforms
- Valid New York State driver's license (for occasional errands)
- Professional appearance and polished demeanor