Job Description
Join our dynamic team as an Evening Guest Services Specialist at Metropolitan Hospitality Group! We're seeking energetic professionals to deliver exceptional guest experiences during our peak evening hours. This flexible part-time role offers competitive pay and opportunities for career growth in New York's vibrant hospitality sector.
Responsibilities
- Manage guest check-ins and check-outs with precision and warmth
- Handle reservation inquiries and modify bookings using our property management system
- Resolve guest concerns promptly and escalate complex issues to management
- Coordinate with housekeeping and security teams for seamless operations
- Process payments and maintain accurate financial documentation
- Assist with valet services during evening peak hours
Qualifications
- Minimum 1 year experience in customer service or hospitality
- Strong communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Proficiency with property management software (e.g., Opera, Amadeus)
- Flexible availability including weekends and holidays
- Valid New York State driver's license (for valet duties)
- Basic knowledge of NYC attractions and transportation