Job Description
Join our award-winning hospitality team as an Evening Guest Services Associate at our downtown Portland boutique hotel. This role offers the perfect blend of dynamic customer interaction and flexible evening scheduling, ideal for students, creatives, or professionals seeking supplemental income. You'll be the cornerstone of our guests' experience, delivering exceptional service while enjoying Portland's vibrant nightlife before or after shifts.
We provide comprehensive training, complimentary meal benefits, and opportunities for advancement within our growing portfolio. Our inclusive culture celebrates diverse backgrounds and perspectives, making every shift engaging and rewarding.
Responsibilities
- Provide exceptional front desk services including check-ins, check-outs, and guest inquiries during evening hours (4 PM - 12 AM)
- Manage reservations, room assignments, and billing inquiries with precision
- Address guest concerns promptly and professionally, escalating complex issues to management
- Collaborate with housekeeping and security teams to ensure seamless operations
- Maintain accurate guest records and financial transactions using our property management system
- Prepare nightly reports and ensure compliance with hotel safety protocols
- Act as a local ambassador, recommending dining, entertainment, and transportation options
Qualifications
- Previous customer service experience in hospitality or retail preferred
- Exceptional communication and interpersonal skills
- Ability to work independently while thriving in a team environment
- Strong problem-solving abilities and attention to detail
- Basic proficiency with reservation systems and Microsoft Office Suite
- Flexibility to work weekends, holidays, and occasional overtime
- Must be at least 18 years old and authorized to work in the US
- Positive attitude and passion for creating memorable guest experiences