Job Description
Join our award-winning team as an Evening Guest Services Associate and become the heartbeat of our luxury hotel experience! We're seeking dynamic professionals to deliver exceptional service during our busiest evening hours. Enjoy a flexible schedule with competitive pay, growth opportunities, and a vibrant work environment in the heart of uptown Charlotte.
Why You'll Love Working With Us:
- Competitive hourly wage plus performance incentives
- Complimentary hotel stays and exclusive employee perks
- Free parking and convenient public transit access
- Comprehensive training and career advancement paths
- Positive, inclusive team culture with monthly social events
Responsibilities
- Deliver personalized guest check-in/check-out experiences with efficiency and warmth
- Proactively address guest inquiries and resolve service concerns with empathy
- Manage reservation systems and optimize room assignments for maximum occupancy
- Coordinate with housekeeping and security teams to ensure seamless operations
- Process cash/credit transactions accurately and maintain financial accountability
- Uphold brand standards through meticulous attention to detail in all interactions
- Support concierge services with local recommendations and event coordination
Qualifications
- Minimum 1 year customer service or hospitality experience preferred
- Exceptional communication and conflict resolution skills
- Availability to work evenings, weekends, and holidays consistently
- Proficiency with hotel management systems (e.g., Opera, Delphi)
- Ability to stand/walk for extended periods and lift up to 30 lbs
- Valid North Carolina driver's license with clean driving record
- High school diploma or equivalent required