Job Description
Join Nashville's premier hospitality destination as an Evening Guest Services Associate! We're seeking energetic individuals to create unforgettable guest experiences during our peak evening hours. This role combines premium service with flexible scheduling, perfect for students or professionals seeking supplemental income in Music City. Enjoy competitive pay, employee perks, and a vibrant team environment.
Responsibilities
- Deliver exceptional guest service across front desk and concierge operations during evening shifts (4 PM - 12 AM)
- Manage check-in/check-out processes with accuracy and efficiency
- Resolve guest inquiries and concerns with professionalism and empathy
- Coordinate with housekeeping and security teams for seamless operations
- Process payments and maintain financial transaction records
- Support event preparation and guest amenities for evening functions
Qualifications
- Previous customer service experience in hospitality or retail preferred
- Strong communication and problem-solving abilities
- Flexibility to work evenings, weekends, and holidays
- Basic proficiency with reservation systems and POS software
- Ability to multitask in fast-paced environments
- Tennessee hospitality certification or willingness to obtain
- Positive attitude with commitment to teamwork