Job Description
Join our dynamic team as an Evening Guest Services Associate at the prestigious Grand Capital Hotel in the heart of Washington DC. This part-time evening role offers flexible scheduling while delivering exceptional guest experiences in a luxury hospitality environment. Perfect for students and career starters seeking growth opportunities in the nation's capital.
As a key member of our front desk team, you'll handle check-ins, manage reservations, and provide personalized concierge services to international and domestic guests. Enjoy complimentary meals during shifts, employee discounts, and free parking in this prime downtown location.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management software
- Resolve guest inquiries and service requests with professionalism and empathy
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial transaction records
- Act as local concierge providing recommendations for DC attractions and dining
- Uphold brand standards through consistent service excellence
- Participate in evening shift briefings and training sessions
Qualifications
- High school diploma or equivalent; current college students encouraged to apply
- Basic computer proficiency with point-of-sale systems
- Exceptional communication and interpersonal skills
- Ability to stand/walk for extended periods during evening shifts
- Strong problem-solving abilities with a customer-first mindset
- Flexibility to work weekends and holidays as needed
- No prior experience required; comprehensive training provided