Job Description
Join our dynamic team at Urban Hospitality Group as an Evening Guest Services Associate! We're seeking friendly, energetic individuals to provide exceptional guest experiences during evening shifts at our downtown Minneapolis location. This flexible part-time role offers competitive pay, a supportive work environment, and opportunities for growth. Perfect for students, second-job seekers, or anyone seeking a schedule that works around your commitments. Training provided – no prior hospitality experience required!
Responsibilities
- Deliver outstanding customer service to all guests with a warm and professional demeanor
- Manage front desk operations including check-ins, check-outs, and reservation inquiries
- Handle guest requests promptly and resolve issues with empathy and efficiency
- Maintain accurate records of guest interactions and transactions
- Collaborate with housekeeping and security teams to ensure smooth operations
- Process payments and manage cash handling procedures
- Uphold cleanliness and safety standards in public areas
Qualifications
- High school diploma or equivalent (current students welcome)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities with a guest-first mindset
- Ability to work independently and as part of a team
- Basic computer proficiency and comfort with reservation systems
- Reliable transportation to downtown Minneapolis location
- Flexible availability including weekends and holidays
- Positive attitude and willingness to learn