Job Description
Join our dynamic team at Oceanfront Hospitality Group where coastal elegance meets exceptional service! We're seeking enthusiastic Evening Guest Services Associates to create memorable experiences for our guests during the vibrant Virginia Beach evenings. This flexible part-time role offers the perfect opportunity to work in a premium oceanfront environment while developing valuable customer service skills. Enjoy competitive compensation, complimentary parking, and a supportive team culture that values your contributions.
As a key member of our evening operations, you'll be the first point of contact for arriving guests, ensuring seamless check-ins and providing personalized local recommendations. The ideal candidate thrives in fast-paced settings, possesses exceptional communication abilities, and takes pride in delivering five-star service. Whether you're a student, a career-changer, or seeking supplemental income, this position offers a rewarding work-life balance with evening shifts that accommodate your schedule.
Responsibilities
- Efficiently manage guest check-ins and check-outs using our property management system
- Handle guest inquiries with professionalism and provide personalized recommendations for local attractions, dining, and events
- Maintain pristine lobby and common areas with meticulous attention to detail
- Process payments, manage reservations, and resolve billing discrepancies accurately
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction
- Execute emergency procedures and maintain security protocols during evening hours
- Upsell premium amenities and services to enhance guest experiences
- Prepare daily shift reports and maintain accurate guest records
Qualifications
- Previous customer service or hospitality experience preferred but not required
- Exceptional communication and interpersonal skills with a warm, approachable demeanor
- Ability to multitask effectively in a fast-paced, high-volume environment
- Strong problem-solving abilities with a solution-oriented mindset
- Basic proficiency with property management software and MS Office applications
- Availability to work flexible evening shifts (3:00 PM - 11:00 PM) including weekends
- Valid driver's license and reliable transportation
- Ability to stand for extended periods and lift up to 25 pounds