Job Description
Join our dynamic team at Downtown Dallas Hospitality Group as an Evening Guest Services Associate! We're seeking enthusiastic individuals to deliver exceptional guest experiences during evening hours. This immediate hire opportunity offers flexible scheduling and competitive compensation in the heart of Dallas.
As a key member of our front-of-house team, you'll be the first point of contact for our guests, ensuring seamless check-ins, addressing inquiries, and maintaining a welcoming atmosphere. Perfect for students, night owls, or anyone seeking supplemental income with evening flexibility.
Responsibilities
- Manage guest check-in/check-out processes efficiently
- Handle reservations and provide local recommendations
- Process payments and maintain accurate financial records
- Address guest concerns with professionalism and empathy
- Coordinate with housekeeping and maintenance teams
- Ensure lobby areas remain clean and inviting
- Operate property management systems accurately
- Uphold all safety and security protocols
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work evenings, weekends, and holidays
- Basic cash handling and POS system proficiency
- Detail-oriented with problem-solving aptitude
- Must pass background check and drug screening
- Physical ability to stand for extended periods