Job Description
Join our dynamic team at Baltimore Hospitality Solutions and become part of the city's premier guest experience provider! We're urgently seeking enthusiastic Evening Customer Service Associates to deliver exceptional service during our peak evening hours. This flexible part-time role offers competitive pay and immediate start for motivated individuals who thrive in fast-paced environments.
Enjoy the vibrant Baltimore nights while building valuable customer service skills and earning competitive hourly wages. Perfect for students, second-job seekers, or anyone seeking evening flexibility with no weekends required!
Responsibilities
- Provide exceptional customer service to evening guests via phone, email, and in-person interactions
- Manage reservations and appointments with precision and professionalism
- Process transactions accurately using our digital point-of-sale system
- Address customer inquiries and resolve issues with empathy and efficiency
- Collaborate with evening team members to ensure seamless operations
- Maintain clean, organized, and welcoming front-desk environments
- Assist with inventory management and basic administrative tasks
Qualifications
- High school diploma or equivalent (students welcome)
- Minimum 6 months customer service experience preferred
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency with basic computer applications
- Availability to work flexible evening shifts (4-10 PM)
- Positive attitude and ability to thrive in team settings
- Must pass background check and drug screening