Job Description
Join our vibrant team at Coastal Hospitality Group as an Evening Guest Services Associate! We're seeking friendly, energetic individuals to deliver exceptional guest experiences during our peak evening hours. This flexible part-time role offers competitive pay, a dynamic work environment, and opportunities for advancement. Perfect for students, parents, or anyone seeking a rewarding evening schedule in Virginia Beach's thriving hospitality scene.
Responsibilities
- Provide exceptional customer service to guests during evening operations
- Manage check-in/check-out processes efficiently using our property management system
- Handle guest inquiries and resolve issues promptly with a solutions-oriented approach
- Perform daily room status updates and coordinate with housekeeping teams
- Process payments and maintain accurate financial transaction records
- Assist with evening security protocols and guest safety procedures
- Collaborate with cross-functional teams to ensure seamless operations
Qualifications
- Previous customer service or hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and comfort with digital systems
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required
- Valid driver's license and reliable transportation
- Positive attitude with a passion for exceeding guest expectations