Job Description
Join our dynamic team at Urban Hospitality Group as an Evening Guest Services Associate! We're seeking enthusiastic individuals to deliver exceptional experiences during our peak evening hours. This flexible part-time role offers competitive pay, a vibrant work environment, and opportunities for growth in the heart of downtown Chicago.
As a key member of our evening operations, you'll be the first point of contact for our guests, ensuring seamless check-ins, managing reservations, and maintaining a welcoming atmosphere. Perfect for students or professionals seeking supplemental income with evening availability.
Responsibilities
- Guest check-in/check-out procedures with attention to detail
- Manage reservation systems and walk-in inquiries
- Handle payment transactions and POS operations
- Coordinate with housekeeping and security teams
- Resolve guest inquiries with exceptional service
- Prepare nightly reports and maintain accurate records
- Uphold brand standards in all guest interactions
Qualifications
- Previous customer service experience required
- Strong communication and interpersonal skills
- Ability to work evenings (4 PM - 12 PM) weekends
- Proficiency with reservation software and POS systems
- Attention to detail and problem-solving abilities
- Professional appearance and positive attitude
- High school diploma or equivalent
- Must be authorized to work in the US