Job Description
Join our award-winning luxury hotel in the heart of Manhattan! We're seeking an Evening Guest Services Agent to deliver exceptional experiences during our peak evening hours. This role offers competitive compensation, flexible scheduling, and the opportunity to work in one of NYC's most iconic settings. Perfect for students or professionals seeking evening flexibility with premium hospitality experience.
Enjoy complimentary meals during shifts, employee discounts on hotel services, and a dynamic team environment. This position requires 3-4 evenings per week (approx. 20 hours total) with weekend availability.
Responsibilities
- Provide exceptional front desk service during evening and overnight shifts
- Manage guest check-ins/checkouts with precision and warmth
- Handle reservation inquiries and VIP guest requests
- Resolve guest concerns promptly and professionally
- Coordinate with housekeeping and security teams
- Maintain accurate guest records and billing information
- Process payments and manage cash drawer operations
Qualifications
- Previous customer service or hospitality experience required
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Strong attention to detail and organizational skills
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of hotel management systems preferred
- Professional appearance and positive attitude