Job Description
Join our dynamic team at Capital Hospitality Group as an Evening Guest Service Associate! We're seeking energetic individuals to deliver exceptional guest experiences during our evening operations at our premium downtown Washington DC venue. This role offers flexible scheduling, competitive compensation, and opportunities for career growth in the hospitality industry. Perfect for students, career changers, or those seeking supplemental income.
Responsibilities
- Provide outstanding guest service in a high-end hotel lobby lounge environment
- Manage evening check-in/check-out processes and guest inquiries
- Operate POS systems and handle cash transactions accurately
- Prepare and serve premium beverages and light evening menu items
- Maintain immaculate venue cleanliness and ambiance standards
- Coordinate with overnight security and housekeeping teams
- Resolve guest concerns with professionalism and discretion
Qualifications
- Previous customer service or hospitality experience preferred
- Availability to work evenings (4 PM - 12 PM) including weekends
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic cash handling and POS system proficiency
- Professional appearance and demeanor
- Must be authorized to work in the United States
- 21+ years old (required for alcohol service)