Job Description
Join our vibrant team at Memphis Hospitality Group as an Evening Guest Service Associate! We're seeking energetic professionals to deliver exceptional guest experiences during our peak evening hours. This role offers flexible scheduling, competitive pay, and opportunities for growth in one of Memphis' most dynamic hospitality environments. Perfect for students, career-changers, or those seeking supplemental income.
Responsibilities
- Provide exceptional customer service to evening guests with a warm and professional demeanor
- Efficiently manage check-in/check-out processes and handle guest inquiries
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and security teams for seamless operations
- Assist with event setup and breakdown for evening functions
- Maintain cleanliness and organization of front desk and common areas
- Resolve guest complaints promptly and escalate issues when necessary
Qualifications
- Previous customer service or hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to work efficiently in a fast-paced evening environment
- Basic computer proficiency with POS systems
- Flexible availability including weekends and holidays
- Must be 18+ years old with reliable transportation
- Ability to stand/walk for extended periods
- Positive attitude and problem-solving mindset