Job Description
Join Denver's premier boutique hotel as an Evening Guest Experience Specialist and become the cornerstone of our guests' memorable stays. This dynamic role combines warm hospitality with operational excellence in a fast-paced evening environment. You'll be the friendly face greeting arrivals, managing check-ins with precision, and ensuring our guests feel welcomed and valued throughout their visit. Perfect for night owls who thrive in customer service roles, this position offers flexible scheduling and opportunities for advancement within our luxury hospitality brand.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences during evening hours (4 PM - 12 AM)
- Manage room assignments and key distribution with meticulous attention to detail
- Respond promptly to guest inquiries via phone, email, and in-person
- Coordinate with housekeeping and maintenance teams for immediate service requests
- Process payments and maintain accurate financial transaction records
- Assist with valet services and luggage handling during peak evening hours
- Execute nightly audits and prepare shift reports for management
Qualifications
- Previous hospitality or customer service experience (6+ months)
- Strong communication skills with a polished, professional demeanor
- Ability to multitask effectively in a high-pressure environment
- Basic proficiency with hotel management systems (e.g., Opera, Fidelio)
- Flexible availability including weekends and holidays
- Valid Colorado driver's license (for valet duties)
- Problem-solving mindset with conflict resolution abilities
- Must be 18+ years old and able to work independently