Job Description
Join Denver's premier boutique hotel as an Evening Guest Experience Specialist! We're seeking charismatic individuals to deliver exceptional service during our vibrant evening operations. This flexible part-time role offers competitive pay in Denver's thriving hospitality scene. Perfect for students, creatives, or professionals seeking supplemental income with consistent evening shifts (4:00 PM - 12:00 AM).
Our team thrives on creating memorable moments for guests from around the world. With complimentary employee dining, hotel discounts, and a supportive work environment, this is your opportunity to grow your customer service skills while enjoying Denver's nightlife.
Responsibilities
- Deliver personalized guest check-in/check-out services during evening hours
- Manage reservations and optimize room assignments for maximum guest satisfaction
- Handle guest inquiries with professionalism and local expertise
- Coordinate with housekeeping and security teams for seamless operations
- Process payments and maintain accurate financial records
- Execute upselling strategies for premium room features and local experiences
- Maintain pristine front desk and lobby aesthetics
Qualifications
- Minimum 6 months customer service or hospitality experience
- Exceptional communication and conflict resolution skills
- Proficiency with hotel management systems (Opera/Micros preferred)
- Ability to work independently during evening hours
- Valid Colorado driver's license (for local errands)
- Basic knowledge of Denver attractions and transportation
- Flexible availability including weekends and holidays
- Professional appearance and positive demeanor