Job Description
Join Baltimore's premier waterfront hospitality destination as an Evening Guest Experience Associate. We're seeking energetic professionals to deliver exceptional service during our vibrant evening operations. This role offers flexible scheduling, competitive pay, and opportunities for advancement in a dynamic team environment. Perfect for students, parents, or career changers seeking evening flexibility in Baltimore's thriving tourism scene.
Why Work With Us?
- Competitive hourly wage + performance bonuses
- Complimentary meals during shifts
- Free parking and transit benefits
- Professional development programs
Responsibilities
- Deliver exceptional guest service during evening dining and events
- Manage reservations and coordinate table assignmentsProcess payments and handle cash transactions accurately
- Collaborate with kitchen and service teams for seamless operations
- Uphold cleanliness and safety standards across all guest areas
- Resolve guest inquiries with professionalism and problem-solving skills
- Support venue setup and breakdown for evening events
Qualifications
- Minimum 1 year customer service or hospitality experience
- Flexible availability evenings and weekends (4-11 PM shifts)
- Strong communication and conflict resolution abilities
- Proficient in POS systems and payment processing
- Ability to stand/walk for extended periods
- Food safety certification preferred (training provided)
- Valid Maryland ID and reliable transportation