Job Description
Are you looking for a rewarding part-time opportunity in Raleigh, NC that fits your evening schedule? Raleigh Tech Solutions is urgently seeking a dedicated and customer-focused Evening Support Specialist to join our growing team.
We are revolutionizing the tech support industry with a modern, user-centric approach. In this role, you will be the bridge between our innovative products and our valued customers. If you are a reliable professional looking to earn extra cash while building a career in a dynamic environment, we want to hear from you.
Why Join Us?
- Flexible Schedule: Focus on your life during the day and work the evening shifts that suit you.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Professional Growth: Clear pathways for advancement within the company.
- Modern Tools: Work with cutting-edge support software and CRM systems.
Don't miss this chance to boost your income while making a real impact on our customer experience. Apply today!
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and live chat during evening hours.
- Resolve technical issues and provide detailed product information to ensure high customer satisfaction.
- Document all interactions accurately in our CRM system to track progress and follow-ups.
- Collaborate with the morning support team to ensure seamless service continuity.
- Identify recurring customer issues and provide feedback to the product development team.
- Maintain a professional and empathetic demeanor in all communications.
Qualifications
- High school diploma or GED is required.
- Previous experience in customer service, tech support, or retail is preferred but not mandatory.
- Must be available to work evenings, specifically 4:00 PM to 12:00 AM, Monday through Friday.
- Strong communication skills with the ability to explain complex concepts simply.
- Reliable high-speed internet connection and a quiet workspace if working remotely.
- Proficiency with basic computer applications and the ability to learn new software quickly.