Job Description
Join Our High-Energy Evening Team in Seattle
Are you a night owl looking for a rewarding career in a dynamic environment? Nordic Support Inc is seeking dedicated Customer Support Specialists to join our growing evening and weekend shifts. We pride ourselves on providing top-tier service, and we need reliable individuals to help us maintain our high standards.
Enjoy a flexible schedule that fits your lifestyle, competitive pay, and a supportive team culture.
Why Apply?
- Flexible Schedule: Work evenings (4 PM - 12 AM) and weekends.
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on experience.
- Remote/Hybrid Option: Work from the comfort of your home or our Seattle office.
- Professional Growth: Clear pathways for career advancement within the company.
Responsibilities
- Provide exceptional customer service via phone and live chat during evening hours.
- Resolve technical inquiries and troubleshoot issues for our clients with patience and efficiency.
- Log all customer interactions and issue resolutions accurately in our CRM software.
- Collaborate with cross-functional teams to ensure timely issue resolution and follow-ups.
- Maintain a professional and positive demeanor under pressure while meeting performance metrics.
- Participate in daily shift briefings and ongoing training sessions to stay updated on products.
Qualifications
- High school diploma or GED required.
- Reliable high-speed internet connection is mandatory for remote roles.
- Previous experience in customer service or technical support is a strong plus.
- Availability to work evenings (e.g., 4 PM - 12 AM) and weekends without conflict.
- Strong written and verbal communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).