Job Description
Are you a problem-solver who thrives in the evening hours? Golden Gate Support Hub is seeking a dedicated Evening Customer Support Specialist to join our dynamic team in the heart of San Francisco. We offer a flexible part-time schedule that fits your lifestyle, competitive pay, and a collaborative environment.
In this role, you will be the bridge between our innovative technology and our valued users. Whether it’s troubleshooting technical issues or answering product questions, your expertise will ensure our customers have a seamless experience, even after hours.
Why Join Us?
• Flexible evening shifts (4 PM – 12 AM or similar)
• Competitive hourly rate
• Opportunities for growth within the tech industry
• Supportive team culture in the Bay Area
Responsibilities
- Provide exceptional customer service via email, chat, and phone during evening shifts.
- Resolve technical inquiries and troubleshoot account issues efficiently.
- Document all interactions and resolutions in our CRM system (Zendesk/Intercom).
- Collaborate with the day-shift team to ensure a seamless handover of ongoing cases.
- Identify and escalate complex issues to senior leadership when necessary.
- Maintain a high level of product knowledge to answer queries accurately.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous customer service experience in a tech or support role is a plus.
- Strong written and verbal communication skills in English.
- Reliable high-speed internet connection and a dedicated home office setup.
- Ability to work independently and manage time effectively during off-hours.
- Comfortable using multiple software applications simultaneously.