Job Description
We are seeking a dedicated and articulate Evening Customer Support Specialist to join our dynamic team in London. In this role, you will be the face of our brand during our peak evening hours, ensuring our clients receive top-tier assistance. If you are looking for a flexible part-time opportunity that offers a healthy work-life balance while allowing you to develop your career, we want to hear from you.
Why Join Us?
- Flexible Schedule: Enjoy the freedom of working in the evenings, perfect for students or those with other commitments during the day.
- Career Growth: We offer clear pathways for internal promotion and professional development.
- Modern Environment: Work in a state-of-the-art office located in the heart of London.
- Competitive Pay: Earn a competitive hourly rate with performance bonuses.
Are you ready to take the next step in your career? Apply today!
Responsibilities
- Manage and respond to incoming customer inquiries via email, chat, and phone with a focus on evening hours.
- Resolve customer complaints and issues efficiently to ensure high satisfaction scores.
- Accurately update and maintain customer records in our CRM database.
- Collaborate with the daytime support team to ensure seamless service continuity.
- Provide product recommendations and information to enhance the customer shopping experience.
- Assist in troubleshooting technical issues for our clients.
- Document all interactions and resolutions according to company policies.
Qualifications
- Excellent written and verbal communication skills in English.
- Strong problem-solving abilities and a customer-first mindset.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently and as part of a team in a fast-paced environment.
- High school diploma or equivalent; previous customer service experience is preferred.
- Reliable internet connection and a quiet workspace if working remotely.
- Availability to work between 16:00 and 22:00, Monday through Friday.