Job Description
Are you seeking a rewarding evening part-time job in Milwaukee that offers flexibility and growth? Milwaukee Solutions Inc. is looking for a dedicated Customer Support Specialist to join our remote-first team.
We pride ourselves on our modern work culture and commitment to employee well-being. In this role, you will be the bridge between our clients and our technical team, ensuring every inquiry is resolved with empathy and efficiency.
Why Join Us?
- Flexible Scheduling: Designed for evening shifts to accommodate your lifestyle.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Modern Tools: Work with cutting-edge CRM software from the comfort of your home.
Don't miss this opportunity to advance your career in a stable, supportive environment. Apply today!
Responsibilities
- Respond to customer inquiries via email, chat, and phone during evening hours.
- Troubleshoot technical issues and provide step-by-step solutions to clients.
- Document all interactions accurately in our internal ticketing system.
- Collaborate with the morning support team to ensure seamless workflow continuity.
- Identify recurring customer issues and suggest process improvements.
- Maintain a professional and friendly demeanor under pressure.
Qualifications
- High school diploma or equivalent; Associate's degree preferred.
- Previous experience in customer service or technical support (1+ years preferred).
- Reliable high-speed internet connection and a dedicated workspace.
- Strong verbal and written communication skills.
- Ability to work independently with minimal supervision during evening shifts.
- Basic proficiency with Microsoft Office Suite and CRM software.