Job Description
Join a leading technology firm in Columbus, Ohio, and enjoy the freedom of a flexible schedule with immediate start availability. We are currently seeking a detail-oriented Evening Customer Support Specialist to join our remote-ready team.
As a key member of our support team, you will be responsible for assisting clients during peak evening hours via chat and email. We prioritize a healthy work-life balance and are looking for individuals who are self-motivated and ready to hit the ground running.
Responsibilities
- Provide top-tier customer service and technical troubleshooting via email and chat.
- Resolve client inquiries and issues efficiently within the established service level agreements.
- Log all interactions and solutions accurately in our CRM database.
- Collaborate with the morning support team to ensure seamless workflow.
- Stay updated on product features and provide accurate information to customers.
- Identify opportunities to improve the customer experience.
Qualifications
- High school diploma or GED required.
- Must be available to work evenings, weekends, and holidays.
- Excellent verbal and written communication skills.
- Basic proficiency with Microsoft Office Suite and CRM software.
- Reliable high-speed internet connection and a quiet workspace.
- Ability to work independently with minimal supervision.