Job Description
Welcome to Apex Support Solutions, where we value your time and flexibility. We are currently seeking a detail-oriented Evening Customer Service Representative to join our team in San Antonio, Texas.
This is a perfect opportunity for individuals seeking part-time work with a weekly pay schedule. You will be the face of our company, ensuring our clients receive top-tier support during the evening hours.
Key Highlights:
- Competitive hourly rate.
- Weekly payroll processing.
- Flexible evening shift options.
- Supportive and collaborative team environment.
Responsibilities
- Manage inbound and outbound customer calls with a focus on resolution.
- Assist customers with inquiries regarding products, services, and billing.
- Document all customer interactions and feedback in the CRM system.
- Collaborate with team leads to improve service quality and efficiency.
- Maintain a professional demeanor and adhere to company policies.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is a plus but not mandatory.
- Must be available to work evenings (e.g., 4:00 PM to 10:00 PM).
- Proficient in using computers and standard software applications.
- Excellent verbal communication and active listening skills.