Job Description
Are you seeking a flexible schedule that fits your lifestyle? Metro Workforce Solutions is currently hiring dedicated professionals for Evening and Weekend Part-Time positions in Dallas, Texas. We offer a dynamic environment where you can contribute to a growing team while enjoying competitive pay and a supportive culture.
Our Ideal Candidate is someone who thrives in a fast-paced setting, possesses excellent communication skills, and values reliability. We provide the training and resources you need to succeed in your role.
Key Benefits:
- Flexible evening and weekend schedules.
- Competitive hourly wage ($18.00 - $22.00).
- Opportunities for career advancement.
- Employee referral bonuses.
Don't miss this opportunity to join a leading workforce provider. Apply today to secure your spot!
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat during designated evening and weekend shifts.
- Resolve customer issues efficiently and professionally, ensuring high satisfaction scores.
- Document all interactions, account details, and troubleshooting steps accurately in the CRM system.
- Collaborate with the team lead and support staff to ensure smooth workflow and coverage during peak hours.
- Adhere strictly to company policies, procedures, and safety protocols.
- Identify and escalate complex issues to senior management when necessary.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in customer service or call center operations is preferred but not mandatory.
- Must be available to work evenings (4:00 PM – 12:00 AM) and weekends (Saturday & Sunday).
- Strong verbal communication and active listening skills.
- Proficient in using computers and basic software applications.
- Ability to work independently with minimal supervision.