Job Description
We are currently seeking a dedicated Evening Customer Support Specialist to join our high-performing team in Omaha, Nebraska. If you are looking for a flexible schedule that fits your lifestyle and want to make an immediate impact, this is the perfect opportunity for you.
At OmniConnect Solutions, we value our employees and offer a dynamic work environment where your contributions matter. We are committed to providing top-tier service to our clients, and we need passionate individuals to help us achieve that goal.
Why Join Us?
- Flexible evening shifts (4:00 PM - 12:00 AM).
- Competitive hourly wage with performance bonuses.
- Comprehensive training and career advancement opportunities.
- Modern, remote-friendly work culture.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat during evening hours.
- Resolve customer issues efficiently while maintaining a high level of professionalism and empathy.
- Document all customer interactions and transactions accurately in the CRM system.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Identify and escalate complex issues to senior management when necessary.
- Stay updated on product knowledge to provide accurate information to clients.
- Assist in the onboarding of new team members and contribute to team meetings.
Qualifications
- High school diploma or equivalent required; Associate's degree preferred.
- Previous customer service experience is a plus, but we are willing to train the right candidates.
- Excellent verbal and written communication skills.
- Ability to work evenings, weekends, and holidays as needed.
- Proficient with basic computer applications and typing speed of 40+ WPM.
- Strong problem-solving abilities and a positive attitude.
- Must be authorized to work in the United States.