Job Description
Are you seeking a rewarding evening part-time job in Texas with a competitive salary and a flexible schedule? ApexTech Solutions is currently hiring a dedicated Customer Support Specialist to join our high-performing remote team. This role is perfect for students, second-shift workers, or anyone looking for a better work-life balance.
As an Evening Specialist, you will be the voice of our brand, ensuring our clients receive top-tier assistance during the critical evening hours. We pride ourselves on a culture of respect, innovation, and professional growth. If you have excellent communication skills and a knack for problem-solving, we want to hear from you.
Why Join Us?
- Flexible evening shifts (3:00 PM - 11:30 PM or 4:00 PM - 12:30 AM)
- Competitive hourly rate with performance bonuses
- Comprehensive benefits package for eligible employees
- Professional training and career advancement opportunities
Responsibilities
- Manage and resolve incoming customer inquiries via phone, email, and live chat during evening shifts.
- Diagnose technical issues and provide step-by-step solutions to ensure customer satisfaction.
- Update and maintain accurate customer records in our CRM database.
- Collaborate with the morning support team to ensure seamless service continuity.
- Escalate complex issues to senior management or technical teams when necessary.
- Adhere to all company policies and quality assurance standards.
- Document customer feedback to help improve our products and services.
Qualifications
- High school diploma or equivalent (Associate's degree preferred).
- Previous experience in customer service or technical support is a plus, but we provide full training for the right candidate.
- Excellent written and verbal communication skills with a professional tone.
- Reliable high-speed internet connection and a quiet home office environment.
- Ability to work independently and manage time effectively.
- Must be available to work evenings, including weekends, as required.
- Proficiency with basic computer applications and CRM software.