Job Description
Are you looking for a rewarding part-time opportunity in Baltimore, MD that offers flexibility and competitive pay? We are urgently seeking dedicated individuals to join our evening team as Customer Support Specialists.
In this role, you will play a crucial part in ensuring our clients receive top-notch technical support during their after-hours. Whether you are a student, a parent, or simply looking to supplement your income, this position is designed to fit your schedule while providing valuable experience in a dynamic tech environment.
Why Join Us?
- Competitive hourly pay ($18 - $25/hr)
- Flexible evening schedule (Shift: 4:00 PM - 12:00 AM)
- Professional training provided
- Opportunity for growth within the company
Responsibilities
- Manage and resolve incoming customer inquiries via phone, email, and live chat with a focus on high-quality service.
- Assist clients in troubleshooting technical issues and navigating our digital platforms.
- Document customer interactions and feedback accurately in our CRM systems.
- Maintain a professional and positive demeanor in a fast-paced evening environment.
- Collaborate with the day shift team to ensure seamless service transitions.
- Identify opportunities to upsell or cross-sell relevant solutions.
Qualifications
- High school diploma or equivalent (GED) required.
- Basic computer literacy and proficiency with Windows or Mac operating systems.
- Strong verbal and written communication skills.
- Ability to work evenings (Shift: 4:00 PM - 12:00 AM) with high reliability.
- Reliable internet connection and a quiet workspace are essential.
- Previous customer service experience is a plus but not required.