Job Description
Join FlexWork Solutions and transform your career with our industry-leading customer service opportunities! We're seeking dynamic individuals to join our Charlotte team with flexible evening schedules that accommodate your lifestyle. Enjoy competitive pay, comprehensive training, and a supportive remote-first culture where your growth is our priority. Perfect for students, parents, or professionals seeking work-life balance. Apply today and start your journey with a company that values your time and talent!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve inquiries efficiently using CRM systems
- Document interactions and maintain accurate records
- Collaborate with cross-functional teams to improve processes
- Meet/exceed performance metrics for resolution times
- Adapt to product updates and service protocols
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Comfortable with evening/weekend shifts
- Proficient in CRM software (Salesforce experience a plus)
- Ability to work independently in remote settings
- Typing speed of 40+ WPM
- Valid internet connection and quiet workspace