Job Description
Are you looking for a flexible work-from-home opportunity that fits perfectly around your lifestyle? TechConnect Solutions is expanding our team and is actively hiring dedicated Customer Support Associates for our Evening and Weekend Shifts.
Whether you are a student, a parent, or simply looking to transition into the tech industry, we provide comprehensive training—no prior experience is necessary.
Join us in delivering exceptional service to our clients from the comfort of your home in Portland, OR. We value work-life balance and offer a supportive environment for remote employees.
Responsibilities
- Respond to customer inquiries via live chat, email, and phone during evening and weekend hours.
- Resolve technical issues and troubleshoot basic software problems for clients.
- Document customer interactions and feedback accurately in our CRM system.
- Collaborate with the support team to ensure a seamless customer experience.
- Maintain a professional and positive demeanor in all communications.
Qualifications
- No prior experience required. We provide full training on our products and services.
- Access to a high-speed internet connection and a quiet workspace.
- Reliable computer (Windows or Mac) with up-to-date operating system.
- Strong written and verbal communication skills.
- Flexibility to work evening shifts (4 PM - 12 AM) and weekends.