Job Description
Are you looking for urgent hiring opportunities that offer the flexibility you need? Apex Horizon Solutions is currently seeking dedicated professionals to join our dynamic team in New York, NY. Whether you are seeking a part-time role to balance your lifestyle or a full-time position for career growth, we offer the perfect schedule to fit your needs.
As a Customer Experience Specialist, you will play a crucial role in assisting our clients with inquiries, resolving issues efficiently, and ensuring high levels of customer satisfaction. We pride ourselves on a modern, supportive work environment and provide comprehensive training for all new hires.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve complex issues and escalate them to the appropriate department when necessary.
- Maintain accurate records of all customer interactions and transactions in our CRM system.
- Collaborate with team members to improve service processes and customer satisfaction scores.
- Adhere to company policies and quality assurance standards during every shift.
- Provide exceptional service during evening shifts as part of our 24/7 support coverage.
Qualifications
- High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
- Proven experience in customer service, sales, or administrative support.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to work flexible hours, including evenings and weekends.
- Strong problem-solving skills and a customer-first mindset.