Job Description
Join our dynamic team as an Evening Part-Time Customer Specialist and enjoy the perfect work-life balance with flexible scheduling! FlexiCare Solutions is seeking empathetic professionals to deliver exceptional support during evening hours while advancing their careers in a supportive environment.
Why Join Us? Competitive pay, comprehensive training, and opportunities for advancement. Ideal for students, parents, or professionals seeking supplemental income without compromising daytime commitments.
Our Pittsburgh-based team serves clients across Pennsylvania and Ohio, offering remote-friendly evening shifts that fit your lifestyle. Apply today and transform your evenings into rewarding professional growth!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat during evening hours (3 PM - 11 PM)
- Resolve inquiries efficiently using CRM tools while maintaining service quality standards
- Document interactions and update client records with precision
- Collaborate with cross-functional teams to address complex issues
- Identify opportunities for process improvements and client experience enhancements
- Adhere to data security protocols and confidentiality guidelines
- Participate in ongoing training to refine product knowledge and communication skills
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 6 months customer service or call center experience
- Strong verbal and written communication skills with active listening abilities
- Proficiency in multitasking and navigating digital systems
- Ability to work independently with minimal supervision
- Reliable transportation to Pittsburgh office for bi-weekly in-person meetings
- Availability for 3-5 evening shifts weekly (minimum 20 hours)
- Basic knowledge of Microsoft Office Suite and CRM platforms