Job Description
Join Austin's fastest-growing tech company as an Evening Customer Support Specialist! We're seeking dynamic professionals to deliver exceptional service during evening hours while supporting our innovative platform. Enjoy competitive pay, flexible scheduling, and opportunities for career growth in Austin's vibrant tech scene. Full-time positions also available for high performers.
Responsibilities
- Resolve customer inquiries via phone, chat, and email during evening shifts (4 PM - 12 AM)
- Document interactions in CRM system with 100% accuracy
- Collaborate with day team to ensure seamless service continuity
- Identify and escalate complex technical issues to senior specialists
- Meet/exceed monthly performance metrics (CSAT, resolution time)
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or tech support experience
- Exceptional written and verbal communication skills
- Proficiency with Zendesk, Salesforce, or similar CRM tools
- Ability to work independently in remote evening environments
- Strong problem-solving and conflict resolution abilities
- Must be available for evening shifts (4 PM - 12 AM)