Job Description
Are you searching for a flexible schedule that fits your lifestyle? Apex Support Solutions is currently seeking enthusiastic individuals to join our team as Evening Customer Support Specialists. Based in the heart of Phoenix, we offer a unique opportunity for entry-level candidates to launch a rewarding career in customer service. With our focus on employee growth and a supportive environment, we provide the training you need to succeed. Don't miss your chance to join a company that values your time and contribution.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat during evening shifts.
- Resolve customer issues and provide accurate information regarding products and services.
- Document all interactions and transactions accurately in our CRM system.
- Collaborate with the morning support team to ensure seamless service continuity.
- Identify opportunities to upsell or cross-sell products to meet sales targets.
- Maintain a professional, polite, and helpful demeanor at all times.
- Adhere to company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent required; college students welcome to apply.
- Basic computer literacy and typing proficiency (35+ WPM).
- Strong verbal and written communication skills.
- Reliable internet connection and home office setup (if remote).
- Ability to work evenings, weekends, and holidays as required.
- Must be authorized to work in the United States.
- No prior customer service experience necessary; comprehensive training provided.