Job Description
Nashville Support Hub is on the hunt for energetic and reliable individuals to join our evening team as Entry-Level Customer Support Specialists. If you are looking for a flexible schedule that fits your lifestyle and want to kickstart your career in a growing industry, this is the perfect opportunity for you.
We offer a competitive hourly rate, comprehensive training, and a supportive environment. Whether you are a student, a parent, or simply looking for a second shift opportunity, we value your contribution.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer issues and complaints with patience and empathy, ensuring high satisfaction rates.
- Document all interactions and account updates accurately in our CRM system.
- Assist customers with technical troubleshooting and product navigation.
- Collaborate with the morning shift team to ensure seamless service continuity.
Qualifications
- High school diploma or equivalent required.
- Excellent verbal communication skills with a friendly and professional demeanor.
- Basic computer literacy and typing speed of 40+ WPM.
- Reliable high-speed internet connection and a quiet workspace (if remote).
- Ability to work evenings (4:00 PM - 12:00 AM) and weekends as needed.
- No prior experience required; we provide full paid training.