Job Description
Ready to boost your income? Apex Tech Solutions is looking for a detail-oriented Evening Support Associate to join our team in Seattle, WA. This is a fantastic opportunity to earn extra cash with flexible evening shifts while working for a leading technology firm.
We value our employees and offer a competitive benefits package, including health insurance and paid time off for eligible full-time staff. If you have a passion for technology and helping people, we want you on our team.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and chat during evening hours.
- Troubleshoot software and hardware issues and provide step-by-step solutions.
- Document all customer interactions and resolutions in our internal CRM system.
- Collaborate with the technical team to resolve complex escalations.
- Maintain a high level of product knowledge to assist customers effectively.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is preferred but not required for enthusiastic candidates.
- Strong verbal and written communication skills.
- Basic computer literacy and troubleshooting skills.
- Ability to work independently in a remote or hybrid setting.
- Must be available to work evening shifts (e.g., 4 PM - 12 AM).