Job Description
Are you seeking a rewarding career path that fits your lifestyle? Apex Support Solutions is currently hiring dedicated Evening Support Associates in Los Angeles. We pride ourselves on being an inclusive employer offering excellent growth opportunities, even for those starting with no prior experience.
Our Commitment: We understand the importance of work-life balance. Our evening shifts allow you to enjoy your mornings and afternoons while contributing to a thriving team culture.
- Flexible Schedule: Set your own hours between 4:00 PM and 10:00 PM.
- Training Provided: Full onboarding and soft skills training included.
- Career Growth: Clear pathways for advancement within the company.
Responsibilities
- Respond to incoming customer inquiries via phone and email with empathy and professionalism.
- Assist customers in navigating our products and resolving technical issues.
- Document customer interactions and feedback accurately in CRM systems.
- Collaborate with team leads to improve service standards and response times.
- Maintain a clean and organized workspace, whether remote or on-site.
- Handle sensitive information with strict adherence to data privacy policies.
Qualifications
- High school diploma or equivalent education required.
- Must have a reliable computer and high-speed internet connection.
- Strong written and verbal communication skills in English.
- Basic computer proficiency (typing, navigating web browsers).
- Ability to work independently and manage time effectively.
- Willingness to learn new software and company protocols quickly.