Job Description
Are you looking for a rewarding career in the heart of Oklahoma City? We are currently seeking enthusiastic individuals to join our dynamic team for our evening and weekend shifts. This is an entry-level opportunity perfect for students or those seeking a better work-life balance. Join a culture that values growth, support, and community.
As an Evening Support Associate, you will be the first point of contact for our valued clients, ensuring their needs are met with professionalism and empathy. We offer comprehensive training and a supportive environment to help you succeed from day one.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat during evening shifts with a focus on high-quality service.
- Resolve client issues and complaints efficiently while maintaining a positive brand image.
- Maintain accurate and up-to-date records of all interactions in our CRM system.
- Collaborate closely with day-shift teams to ensure seamless operations and information continuity.
- Adhere to all company policies, safety protocols, and quality standards.
- Identify opportunities to upsell products or services to existing clients.
Qualifications
- High School Diploma or GED is required; equivalent work experience is considered.
- Basic computer proficiency and strong typing skills are essential.
- Reliable transportation and a proven track record of punctuality.
- Strong verbal communication and interpersonal skills.
- Ability to work flexible evening hours, including weekends.
- A customer-first mindset with a problem-solving attitude.