Job Description
Are you looking for a rewarding career in Boston, MA that offers the flexibility of evening hours? Boston Retail Solutions is currently seeking a dedicated Evening Customer Service Specialist to join our high-performing team.
In this role, you will serve as the primary point of contact for our valued customers, resolving inquiries, processing transactions, and ensuring a seamless shopping experience. We pride ourselves on our premium service standards and are looking for individuals who are passionate about customer satisfaction and professional growth.
Why Join Us?
- Competitive hourly pay ($18.50 - $22.00).
- Flexible evening shifts (4:00 PM - 10:00 PM).
- Comprehensive training and career advancement opportunities.
- Discounts on company products and services.
Responsibilities
- Greet and assist customers with product inquiries, orders, and returns in a friendly and professional manner.
- Process point-of-sale transactions accurately and efficiently using POS systems.
- Resolve customer complaints and escalations with empathy and a focus on problem resolution.
- Collaborate with the day-shift team to ensure inventory accuracy and store organization.
- Maintain a clean, safe, and welcoming retail environment throughout the shift.
- Upsell products and services to enhance the customer experience and meet sales targets.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous experience in customer service, retail, or hospitality is highly desired.
- Strong verbal communication and interpersonal skills.
- Ability to work evenings, weekends, and holidays as required.
- Basic computer proficiency and typing skills (30+ WPM).
- Able to stand for extended periods and lift up to 25 lbs.