Job Description
Join our dynamic team at Urban Retail Solutions as an Evening Customer Service Specialist! We're seeking energetic professionals to deliver exceptional experiences during our peak evening hours. This flexible part-time role offers competitive pay and a vibrant work environment in Chicago's iconic Magnificent Mile district. Perfect for students or career changers seeking evening flexibility with growth opportunities.
Responsibilities
- Provide exceptional in-person and phone customer support during evening hours (4 PM - 10 PM)
- Process transactions accurately using POS systems while maintaining security protocols
- Resolve customer inquiries and complaints with empathy and efficiency
- Assist with inventory management and merchandising tasks
- Collaborate with team members to ensure seamless store operations
- Uphold brand standards through professional appearance and service excellence
- Participate in evening team briefings and training sessions
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service or retail experience
- Strong verbal communication and problem-solving abilities
- Proficiency with POS systems and basic computer applications
- Availability to work evenings and weekends consistently
- Ability to stand for extended periods and lift up to 25 lbs
- Positive attitude with a customer-first mindset
- Must be authorized to work in the United States