Job Description
Join our award-winning team in Omaha and embrace the freedom of evening work with immediate hiring opportunities! We're seeking dedicated individuals to deliver exceptional customer experiences during flexible evening shifts. Enjoy work-life balance while making a meaningful impact in our dynamic community. No experience required – we provide comprehensive training!
Responsibilities
- Handle customer inquiries via phone, chat, and email during evening hours (4 PM - 11 PM)
- Resolve service issues with empathy and efficiency
- Document interactions in CRM systems with precision
- Collaborate with day teams for seamless service continuity
- Meet performance metrics for quality and resolution time
- Adhere to company protocols and compliance standards
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to work independently during evening shifts
- Basic computer proficiency (typing 30+ WPM)
- Customer service experience preferred but not required
- Reliable transportation to Omaha location
- Positive attitude and problem-solving mindset