Job Description
Join Urban Oasis Hospitality as an Evening Customer Service Specialist and become part of our award-winning team! We're seeking enthusiastic professionals to deliver exceptional guest experiences during our peak evening hours. Enjoy competitive pay, flexible scheduling, and a vibrant work culture that values your growth. Immediate positions available for motivated individuals ready to shine in Mesa's premier hospitality scene.
Responsibilities
- Manage guest check-ins, reservations, and billing inquiries with precision
- Resolve customer concerns promptly while maintaining brand standards
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate transaction records
- Uphold safety protocols and emergency response procedures
- Support cross-functional teams during peak evening service hours
Qualifications
- Previous customer service or hospitality experience preferred
- Strong communication and conflict resolution skills
- Ability to work evenings (4 PM - 11 PM) weekends
- Proficient with POS systems and basic office software
- High school diploma or equivalent required
- Valid Arizona driver's license (if driving required)
- Ability to stand for extended periods and lift 25 lbs