Job Description
Join Urban Tech Solutions as an Evening Customer Service Specialist and enjoy the perfect work-life balance with our flexible evening schedule! We're seeking dynamic individuals to provide exceptional support to our tech-savvy clients during evening hours (4 PM - 12 PM). This role offers remote flexibility with occasional in-person collaboration at our downtown San Francisco hub. Perfect for students, parents, or anyone seeking a rewarding part-time career without sacrificing daytime commitments. Competitive hourly rates, comprehensive training, and a supportive team environment await you. Apply today and transform your evenings into a fulfilling career!
Responsibilities
- Deliver outstanding customer support via phone, chat, and email during evening shifts
- Resolve technical inquiries and troubleshoot software issues with precision
- Document interactions accurately in CRM systems while maintaining data confidentiality
- Collaborate with cross-functional teams to escalate complex cases effectively
- Contribute to process improvements to enhance customer experience
- Meet key performance metrics including response time and resolution rates
- Participate in ongoing training to stay updated on product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service experience in tech or retail environment
- Exceptional verbal and written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Strong problem-solving abilities with calm demeanor under pressure
- Availability to work 20-30 hours/week during evening shifts (4 PM - 12 PM)
- Self-motivated with ability to work independently in remote setting
- Basic technical troubleshooting skills for software/hardware issues