Job Description
Join our dynamic team at Urban Hospitality Group, where we're revolutionizing guest experiences in the heart of Manhattan. We're urgently seeking Evening Customer Service Specialists to deliver exceptional service during our peak evening hours. This premium role offers flexible scheduling, competitive compensation, and opportunities for growth within our luxury hospitality brand. Enjoy a vibrant work environment where your people skills directly impact our reputation and guest satisfaction.
Responsibilities
- Provide exceptional customer service to high-profile guests during evening hours (4 PM - 11 PM)
- Manage check-in/check-out processes with precision and professionalism
- Resolve guest inquiries and concerns promptly using problem-solving techniques
- Coordinate with housekeeping and security teams for seamless operations
- Process payments and maintain accurate financial documentation
- Uphold brand standards through meticulous attention to detail
- Assist with event preparation and guest reception tasks
Qualifications
- Previous customer service or hospitality experience preferred
- Exceptional communication and interpersonal skills
- Ability to work independently and make sound decisions
- Flexibility to work evenings, weekends, and holidays
- Strong attention to detail and organizational abilities
- Professional appearance and polished demeanor
- Basic proficiency in reservation systems and POS software
- Must be authorized to work in the United States