Job Description
Join our dynamic team at Coastal Hospitality Group and transform evenings into rewarding experiences! We're seeking passionate Evening Customer Service Specialists to deliver exceptional guest experiences at our premier Long Beach location. This flexible part-time role offers competitive pay, growth opportunities, and the chance to work in a vibrant coastal environment.
Why You'll Love Working With Us:
- Competitive hourly pay with performance incentives
- Flexible evening schedules (4-10 PM)
- Comprehensive training and career advancement
- Employee discounts on local attractions and dining
- Supportive, team-oriented culture
Responsibilities
- Provide exceptional customer service via phone, email, and in-person interactions
- Manage guest inquiries, bookings, and reservation modifications
- Process payments and maintain accurate transaction records
- Collaborate with cross-functional teams to resolve guest issues
- Assist with event coordination and venue preparation
- Utilize CRM software to maintain customer profiles
- Contribute to continuous improvement of service standards
Qualifications
- Minimum 1 year customer service or hospitality experience
- Exceptional communication and conflict resolution skills
- Proficiency with reservation systems and Microsoft Office
- Ability to multitask in fast-paced environments
- Strong attention to detail and problem-solving abilities
- Evening and weekend availability required
- Positive attitude with guest-first mentality