Job Description
Join our dynamic team as an Evening Customer Service Specialist at Urban Hospitality Group! We're seeking passionate individuals to deliver exceptional guest experiences during our peak evening hours. This role is perfect for students, night owls, and hospitality enthusiasts looking for flexible evening schedules in the heart of Los Angeles.
Responsibilities
- Handle guest inquiries and resolve service issues with professionalism
- Manage reservation systems and coordinate dining experiences
- Process payments and maintain accurate transaction records
- Collaborate with kitchen and service teams during peak hours
- Uphold brand standards through attentive service and cleanliness
- Train new staff on evening procedures and protocols
Qualifications
- Minimum 1 year customer service or hospitality experience
- Evening/weekend availability (4-6pm to 11pm)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic POS system proficiency
- Food safety certification preferred