Job Description
Join our dynamic team as an Evening Customer Service Specialist in the heart of Seattle! We're urgently seeking energetic individuals to deliver exceptional experiences during our peak evening hours. This flexible role offers competitive pay and opportunities for growth within our rapidly expanding hospitality services company. Perfect for students, night owls, or anyone seeking a rewarding evening schedule with no weekend requirements!
Responsibilities
- Provide exceptional customer service via phone, email, and in-person inquiries during evening hours (4 PM - 12 AM)
- Manage client reservations and coordinate event logistics for premium entertainment venues
- Process transactions accurately using POS systems and maintain digital records
- Resolve client concerns with empathy and efficiency while maintaining brand standards
- Collaborate with day-shift teams to ensure seamless service transitions
- Assist with venue preparation and post-event cleanup procedures
Qualifications
- Minimum 6 months customer service or hospitality experience
- Available to work 4 PM - 12 PM shifts, Monday through Friday
- Proficient with digital reservation systems and POS technology
- Exceptional communication skills and conflict resolution abilities
- Valid Washington State driver's license (required for occasional venue transfers)
- Ability to stand/walk for extended periods and lift up to 25 lbs
- Pass background check and drug screening (company policy)